Terms and Conditions
Welcome to www.ascendprojects.in, operated by Ascend Projects, hereinafter referred to as “Ascend Projects,” “we,” “us,” or “our.”
By accessing this website or making a payment through a payment link provided by us, you agree to these Terms and Conditions.
1. Purpose of payment links
Payment links issued through this website or by Ascend Projects are intended solely for payment against invoices, quotations, work orders, purchase orders, or other commercial documents already issued or accepted.
Customers must verify the following before making payment:
- Customer or company name
- Invoice number
- Amount payable
- Applicable taxes
- Description of goods or services
Making a payment does not alter the scope, specifications, delivery schedule, warranty, or other conditions stated in the relevant invoice, quotation, purchase order, work order, or agreement.
2. Pricing and taxes
All prices, taxes, charges, and payment schedules shall be as specified in the applicable invoice or commercial document. In case of any inconsistency, the mutually executed agreement or accepted purchase/work order shall prevail.
3. Payment processing
Payments may be processed through an authorised third-party payment gateway, bank, or payment service provider.
Ascend Projects does not directly collect or store complete card numbers, CVV details, UPI PINs, internet-banking passwords, or other confidential payment credentials.
A payment shall be considered successful only after confirmation is received from the payment processor and the amount is credited or confirmed in our records.
4. Failed, pending or duplicate transactions
If an amount is debited but the transaction is shown as failed or pending, customers should first contact their bank or payment provider. Any automatic reversal will be governed by the bank or payment gateway’s processing timelines.
Duplicate payments confirmed in our accounts will be refunded or adjusted against outstanding invoices after verification.
Privacy Policy
Ascend Projects respects your privacy and is committed to protecting the personal information collected through www.ascendprojects.in and its payment links.
1. Information we collect
We may collect:
- Name and contact details
- Company or organization name
- Billing and delivery address
- GSTIN and tax-related information
- Invoice, quotation, purchase-order or work-order details
- Transaction reference, payment status and amount
- Communications and customer-support records
- Device, browser, IP address and website-usage information
- Any information voluntarily submitted through website forms
We do not directly store complete debit/credit-card details, CVV, UPI PIN, internet-banking password, or similar confidential credentials.
2. How we use the information
Information may be used to:
- Identify customers and match payments with invoices
- Process and confirm transactions
- Deliver goods or perform services
- Issue invoices, receipts and payment confirmations
- Provide customer support
- Investigate failed, duplicate or disputed payments
- Meet accounting, taxation, audit and legal obligations
- Prevent fraud and unauthorised transactions
- Improve website security and functionality
- Send operational communications relating to an order or contract
Marketing communications will be sent only where permitted, and customers may opt out of such communications.
3. Payment service providers
Payments may be processed by third-party banks, payment gateways or payment service providers. Such providers may independently collect and process payment information under their respective privacy policies and regulatory obligations.
Customers should review the payment processor’s terms and privacy policy before completing a transaction.
4. Sharing of information
We may share information with:
- Payment gateways and banking partners
- Logistics, installation or service partners
- OEMs, suppliers or subcontractors where required to fulfil an order
- Accountants, auditors and professional advisers
- Government, taxation, regulatory or law-enforcement authorities where legally required
- IT hosting, security and website-support providers
We do not sell or rent customers’ personal information.
5. Data retention
Personal and transaction information will be retained only for as long as reasonably necessary to fulfill the stated purpose and comply with contractual, accounting, taxation, audit and legal requirements.
6. Data security
We use reasonable administrative, technical and organisational safeguards to protect personal information. However, no website, internet transmission, or electronic-storage system can be guaranteed to be completely secure.
7. Cookies
The website may use essential cookies and similar technologies for security, functionality, traffic analysis and user experience. Browser settings can be used to restrict non-essential cookies, although some website functions may be affected.
8. Third-party links
Our website may contain links to external websites or services. Ascend Projects is not responsible for their content, security practices or privacy policies.
9. Grievance contact
For privacy questions or grievances, contact: info@ascendprojects.in
Refund and Cancellation Policy
This policy applies to payments made to Ascend Projects against invoices already issued.
1. General policy
Payments made against correctly issued invoices are generally non-refundable after the ordered goods have been delivered or the agreed services have been performed.
A refund may be considered in the following circumstances:
- The ordered product was not delivered
- A delivered product is verified as defective
- An incorrect product was delivered
- A duplicate payment was received
- Ascend Projects expressly approves a refund in writing
2. Defective products
A defect must be reported within 1 day of delivery by emailing info@ascendprojects.in
The customer must provide:
- Invoice number
- Payment transaction reference
- Description of the defect
- Photographs or videos showing the issue
- Delivery details and contact information
- Any additional information reasonably required for verification
Ascend Projects or the relevant OEM may inspect or test the product before approving replacement, repair, credit adjustment, or refund.
Where a valid warranty applies, repair or replacement may be offered before a refund.
3. Undelivered products
If a product is not delivered within the agreed period, the customer should contact us with the invoice and payment details.
After confirming non-delivery, we may:
- Arrange delivery within a revised mutually accepted period;
- Adjust the amount against another invoice or order; or
- Approve a full or proportionate refund for the undelivered item.
4. Non-refundable situations
Refunds will ordinarily not be provided for:
- Products delivered in accordance with the accepted order
- Services already performed
- Custom-built, configured, licensed or specially procured products
- Software licences, subscriptions or activation keys already issued
- Installation or professional-service charges already incurred
- Damage caused after delivery by misuse, mishandling, improper storage or unauthorised modification
- Delays caused by missing site readiness, approvals, access, information, or other customer dependencies
- Change of mind or cancellation after procurement or order processing has begun
These exclusions are subject to any mandatory rights available under applicable law.
5. Cancellation
Because payment links relate to invoices already issued, cancellation is not automatic. Any request must be submitted in writing before dispatch, procurement, licence activation, or commencement of services.
Approved cancellations may be subject to deduction of costs already incurred, including procurement, logistics, payment-processing, licence, configuration and administrative charges.
6. Refund processing
Approved refunds will ordinarily be processed to the original payment method within 7–10 working days after approval.
The bank or payment provider may require additional time to credit the amount. Payment-gateway convenience fees or bank charges may be non-refundable where they have already been incurred, subject to applicable law.
7. How to request a refund
Send the request to info@ascendprojects.in with the subject:
“Refund Request – Invoice [Invoice Number]”
Include the invoice, transaction reference, reason for the request and supporting evidence.
